Privacy Policy
At bg88, your privacy is a serious commitment. Learn how we handle and protect your personal information on our platform serving Bangladesh.
Our Privacy Commitments
Data Encryption
All data transmitted on bg88 is protected by SSL/TLS encryption, keeping your information safe in transit.
No Data Selling
We never sell your personal data to third parties. Your information stays within the bg88 platform ecosystem.
No Spam
We only contact you when necessary. You can opt out of marketing communications at any time from your account settings.
Transparent Use
We clearly explain what data we collect and why, with no hidden practices or undisclosed third-party sharing.
Your Rights
You have the right to access, correct, and request deletion of your personal data held on the bg88 platform.
Account Control
Manage your data preferences, communication settings, and privacy choices directly through your bg88 account at any time.
About This Privacy Policy
This Privacy Policy describes how bg88 collects, stores, uses, and discloses information about players and visitors who use our online gaming platform at bg88.my. By accessing or using bg88, you acknowledge that you have read and understood this policy and agree to its terms. If you do not agree with any part of this policy, please discontinue use of our services immediately.
bg88 is committed to protecting the privacy and personal data of all individuals who interact with our platform. We operate in compliance with internationally recognised data protection principles and take every reasonable step to maintain the confidentiality, integrity, and security of your personal information. This policy applies to all users located in Bangladesh and internationally who access our platform.
Information We Collect
We collect several categories of information in order to provide and improve our services, verify your identity, process transactions, and maintain a secure gaming environment. Below is a detailed breakdown of the data we collect and why.
Personal Identification Data
When you register for an account or complete KYC verification, we may collect the following information:
- Full legal name, date of birth, and nationality
- Residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
- Mobile number and email address used for account communication
- Government-issued identification documents for KYC compliance
Technical & Usage Data
When you use our platform, we automatically collect certain technical information to ensure service quality and security:
- IP address, device type, browser type, and operating system
- Session logs, pages visited, time spent, and click-path data
- Geolocation data (country/region level) to comply with jurisdictional rules
How We Use Your Information
The information we collect is used strictly for purposes consistent with delivering and improving the bg88 service. Specifically, we use your data for the following purposes:
- Registering and managing your bg88 player account
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers
- Verifying your age (21+ only) and identity to comply with responsible gaming obligations
- Detecting and preventing fraud, money laundering, and other prohibited activities
- Sending you important account notifications, security alerts, and service updates
- Analysing usage patterns to improve platform performance, game offerings, and user experience
We do not use your data for automated decision-making that produces legal or similarly significant effects without human review. We do not build psychological profiles for targeted advertising beyond the bg88 platform itself.
Data Sharing & Disclosure
bg88 does not sell, rent, or trade your personal data to third parties for commercial gain. However, we may share your information in specific, limited circumstances as described below.
Payment Processing Partners
To facilitate deposits and withdrawals, we share relevant transaction data with authorised payment service providers such as bKash, Nagad, and Rocket. These partners are contractually bound to maintain the confidentiality of your data and may only use it to complete the transaction for which it was shared.
Regulatory & Legal Obligations
We may disclose your personal data if required to do so by applicable law, court order, or regulatory authority request. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation, and we will take reasonable steps to notify you unless prohibited from doing so by law.
Service Providers & Platform Operations
We may engage trusted third-party service providers (such as cloud hosting, analytics, and fraud detection partners) who process data on our behalf under strict confidentiality agreements. These providers do not have independent authority to use your data beyond the agreed service scope and are subject to regular compliance reviews.
Cookies & Tracking Technologies
bg88 uses cookies and similar tracking technologies to operate and improve our platform. A cookie is a small text file stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until manually deleted or until they expire) to deliver a consistent and reliable gaming experience.
We do not use advertising cookies to track your activity across external websites. Our cookies are limited to platform functionality, session security, and analytics within bg88 itself.
Types of Cookies We Use
- Essential cookies: Required for the platform to function correctly — login sessions, security tokens, and language preferences
- Analytics cookies: Help us understand how users interact with bg88 so we can improve navigation and content
- Preference cookies: Store your display preferences such as language, theme, and notification settings
You may disable cookies through your browser settings. Please note that disabling essential cookies may cause certain features of the bg88 platform to function incorrectly or become unavailable.
Data Retention
bg88 retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this policy. We also retain data for the periods necessary to comply with our legal, regulatory, and anti-money-laundering obligations, resolve disputes, enforce our agreements, and maintain accurate financial records.
When your account is closed and all mandatory retention periods have passed, we will securely delete or anonymise your personal data so it can no longer be associated with your identity.
Your Rights & Choices
As a user of bg88, you have meaningful rights regarding the personal data we hold about you. We are committed to honouring these rights promptly and transparently. You may exercise any of the following rights by contacting our support team:
- Right of access: Request a copy of the personal data we hold about you
- Right of rectification: Request correction of any inaccurate or incomplete personal data
- Right of erasure: Request deletion of your personal data where there is no compelling reason for its continued processing
- Right to restrict processing: Ask us to limit how we use your data in certain circumstances
- Right to data portability: Receive your data in a structured, machine-readable format where technically feasible
To exercise any of the above rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing a request to protect against unauthorised access.
Security of Your Data
bg88 employs a multi-layered security approach to safeguard your personal data. All data transmitted between your device and our servers is protected by industry-standard SSL/TLS encryption. Our databases are access-controlled, regularly audited, and monitored for suspicious activity around the clock. We apply the principle of least privilege — only personnel who genuinely require access to personal data to perform their duties are granted that access, and it is strictly logged.
Despite these measures, no method of data transmission over the internet or electronic storage is one hundred percent secure. We cannot guarantee absolute security, but we are committed to maintaining best-practice protections and responding swiftly to any identified security incidents that may affect your personal data.
Payment Data & Financial Information
When you make a deposit or request a withdrawal on bg88, your payment data is handled exclusively by our authorised payment partners — bKash, Nagad, Rocket, Upay, and participating banks such as Dutch-Bangla Bank, BRAC Bank, and City Bank. bg88 does not store your full mobile banking credentials, card numbers, or bank account PINs on our servers. We receive only a transaction reference and status confirmation sufficient to credit or debit your bg88 wallet.
All financial records associated with your bg88 account — including deposit history, withdrawal requests, bonus credits, and wagering activity — are retained for the period required by our financial compliance and anti-money-laundering obligations, even if you close your account. This is a legal requirement and not discretionary.
Minors & Age Restriction
bg88 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. In Bangladesh, players must be 21 years of age or older to register and use our services. If we become aware that a person under the age of 21 has provided us with personal data or has created an account, we will immediately suspend that account, delete all associated data, and reverse any transactions where possible. If you are a parent or guardian and believe your child has accessed bg88, please contact us immediately at [email protected] so we can take prompt action.
Changes to This Privacy Policy
bg88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will notify registered users via email or a prominent notice on the platform prior to the change taking effect.
Your continued use of the bg88 platform after any update to this policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. The most current version of this policy will always be available at bg88.my/privacy-policy.
Last reviewed: January 2026
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bg88 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to resolving all privacy-related inquiries in a timely and transparent manner.
You can reach our privacy team by email at [email protected]. Our team is available Sunday through Thursday, 10:00 AM to 7:00 PM Bangladesh Standard Time (BST, UTC+6). We aim to respond to all privacy requests within 5 business days.
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